Shipping policy
Shipping Policy
Last updated: 29-June-2026
Thank you for shopping with Body Face Scalp™. We are committed to processing, packing, and shipping your order with care.
This Shipping Policy explains where we ship, our shipping rates, estimated delivery timelines, and what to do if your order is delayed, missing, or damaged.
1. Shipping Locations
Body Face Scalp™ currently ships within Canada.
At this time, we do not offer international shipping. If international shipping becomes available in the future, applicable shipping rates, delivery timelines, duties, taxes, and import fees will be shown at checkout before your order is placed.
2. Order Processing Time
Orders are typically processed within 2–3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or statutory holidays. During sales, product launches, holidays, or high-volume periods, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.
3. Shipping Rates
Body Face Scalp™ offers the following standard shipping rates within Canada:
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A standard shipping fee of $9.95 CAD applies to orders under $50 CAD.
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Orders of $50 CAD or more qualify for free standard shipping within Canada.
Shipping rates are calculated and displayed at checkout before you complete your purchase.
The order subtotal must meet the free shipping threshold after discounts and before applicable taxes, unless otherwise stated during a promotion.
Body Face Scalp™ does not add hidden mandatory shipping fees after checkout. Any applicable shipping fees, taxes, and discounts will be shown before you submit your order.
4. Estimated Delivery Times
Estimated delivery times begin after your order has been processed and shipped.
Typical delivery estimates within Canada are:
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Ontario: 2–5 business days
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Other Canadian provinces: 3–8 business days
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Remote or rural areas: 5–12 business days
These timelines are estimates only and may vary due to carrier delays, weather, holidays, high-volume periods, incomplete addresses, or circumstances beyond our control.
5. Local Delivery
If local delivery is available for your address, the option will appear at checkout.
Local delivery timelines and fees may vary based on your location. Customers are responsible for providing a complete and accurate delivery address, including unit number, buzzer code, or delivery instructions where applicable.
6. Order Tracking
Once your order ships, you will receive a confirmation email with tracking details if tracking is available for your selected shipping method.
Please allow up to 24–48 hours for tracking updates to appear after the carrier receives the package.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If you notice an error in your shipping address, please contact us immediately at:
We will do our best to update the address before the order ships. However, once an order has been shipped, we may not be able to make changes.
If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.
8. Delayed, Lost, or Missing Packages
If your package is delayed, please first check your tracking information for carrier updates.
If your order has not arrived within the estimated delivery period, please contact us at:
We will review the tracking details and work with the carrier where possible.
If your order is not delivered within the timelines required under applicable Canadian consumer protection laws, you may be entitled to cancellation or a refund, depending on your province or territory and the specific circumstances of the order.
9. Damaged Packages, Missing Items, or Incorrect Items
Please inspect your order when it arrives.
If your package arrives damaged, or if an item is missing or incorrect, please contact us within 7 days of delivery at:
Please include:
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Your order number
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Your full name
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Photos of the damaged package or product
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A description of the issue
We will review the issue and, where appropriate, offer a replacement, store credit, or refund.
10. Refused or Unclaimed Packages
If a package is refused, unclaimed, or returned to us by the carrier, we will contact you to arrange next steps.
Original shipping fees may not be refundable unless the return is due to an error by Body Face Scalp™ or a defective product. Additional shipping fees may apply for reshipment.
11. Shipping Promotions
From time to time, Body Face Scalp™ may offer free shipping or discounted shipping promotions.
Shipping promotions may be subject to minimum purchase amounts, specific locations, or limited-time availability. If a shipping promotion applies, it will be shown at checkout before you complete your purchase.
Unless otherwise stated, free shipping promotions apply to standard shipping within Canada only.
12. Contact Us
For shipping questions, order issues, or delivery support, please contact us:
Body Face Scalp™
Email: info@bodyfacescalp.com
Website: www.bodyfacescalp.ca