Refund Policy

Last updated: October 11, 2026

At Body Face Scalp, we want you to be happy with your purchase. This policy explains what can be returned, how long you have, and how refunds work. Please read it before placing your order.

1. At a glance

  • Refunds only. We do not offer exchanges.
  • Refund requests must be made within 30 days of delivery.
  • Only unopened items in their original sealed box can be returned.
  • Opened or used products cannot be returned.
  • Sale items are final sale.
  • You pay for return shipping, unless your item arrived damaged, defective, or incorrect.

2. Eligibility

To qualify for a refund, all of the following must apply:

  • The product was purchased directly from our official website, bodyfacescalp.ca, or an authorized retailer.
  • You submitted your request within 30 days of the delivery date.
  • The item is unopened and unused, in its original box with all seals, tape, and labels intact and no signs of opening, tampering, or damage.
  • Your return was approved by us before shipping (see Section 6).

3. Items that cannot be returned

  • Any product whose box has been opened or whose seal has been broken, regardless of how much has been used. This includes items "tried once" or sampled.
  • Sale items. Products purchased at a reduced price or as part of a promotion are final sale.
  • Gift cards.
  • Products purchased from unauthorized third-party sellers.
  • Returns requested after the 30-day window.
  • Items sent back without an approved Return Authorization.

Bundles and sets: Bundles must be returned complete and unopened. If any item in a bundle has been opened, the entire bundle is not eligible for a refund.

4. No exchanges

We do not offer exchanges. If you would like a different product, please return the original eligible item for a refund and place a new order.

5. Damaged, defective, or incorrect items

If your order arrived damaged, defective, or not what you ordered, contact us within 7 days of delivery at info@bodyfacescalp.com, with your order number and clear photos of the product, its packaging, and the shipping label. These items are eligible even if opened.

After reviewing your request, we will offer you either a refund or a replacement at no cost to you, and we will cover return shipping if we ask you to send the item back. Final approval is at our discretion following review.

6. How to request a return

  1. Submit your request through our Returns Center with your order number, the item(s), and your reason.
  2. Wait for approval. We review requests promptly. If approved, we'll email you a Return Authorization (RA) number and the return address. Please do not ship anything before receiving approval.
  3. Pack securely in the original box. Include a note with your RA number and order number inside the package, and write the RA number on the outside.
  4. Ship it back with a tracked carrier of your choice, at your own cost. Email us the tracking number once it ships.
  5. We inspect your return. If the item is opened, used, damaged, or not in its original condition, we will not issue a refund.

We are not responsible for returns that are lost or damaged in transit. Please keep your tracking number and proof of postage until your refund is confirmed.

7. Refunds

  • Approved refunds cover the price you paid for the returned item(s) plus applicable taxes.
  • Return shipping costs and original shipping charges are non-refundable, except for damaged, defective, or incorrect items.
  • Refunds are issued to your original payment method within 5-7 business days of us receiving and inspecting your return. Your bank may take up to 10 more business days to show it on your statement.
  • You'll receive an email confirmation when your refund is issued.

8. Contact us

Questions about a return? Email info@bodyfacescalp.com or use the contact form on our website.

9. Changes to this policy

We may update this policy at any time. The version in effect at the time of your purchase applies to your order.